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HOW WE ARE PROTECTING OUR RESIDENTS
AGAINST THE COVID-19 VIRUS

Dear Residents and Family Members,

Many states are beginning to lift elements of “stay-at-home” orders, but this does not apply to senior living communities. We have worked extraordinarily hard for too long to let our guard down now. We all share the responsibility to remain cautious and do what we can to physically distance ourselves. It’s essential that residents and families follow our guidance in order to maintain the safety of our residents and team members.
As we continue to follow the evolving guidelines of the CDC and state and federal governments, our rigorous precautionary measures and preventative actions remain in place. These include:

  • Visits are limited to essential visitors only. (Adults over the age of 18 who are medical providers or hospice care providers)
  • All essential visitors and employees must complete an extensive COVID-19 screening process, which includes specific travel, health, and contact questions as well as have their temperature read.
  • All essential visitors and employees must wear a mask and practice precautionary measures such as the use of sanitizers, hand washing, social distancing, and appropriate use of personal protective equipment (PPE).
  • All resident outings are strongly discouraged. If a resident should decide to leave the community for a non-essential reason, we are asking self-isolate within their residence for 14 days upon their return to the community. Please reach out if there is anything we can help facilitate.
  • We have started providing transportation to doctor appointments so if Alta Vista transports the resident and picks them up, they will not be quarantined.
  • Designated community personnel are monitoring daily protocols and maintaining rigorous oversight of the enhanced disinfection frequency procedures, the extensive screening, and monitoring processes, as well as the exacting safeguards put into action.

And, while we continue our preventive actions, we understand that this is a delicate balance. A balance between precautions designed to help prevent the spread of this virus and the resulting feelings of separation between families and loved ones. As such, we have designed a myriad of appropriate opportunities for residents to engage and connect while still following the safeguarding measures. Many of our residents have embraced new technology that just a couple of months ago they would not have thought of attempting. This has been a time to try something new.

Ultimately, we are most proud of the way both our employees and families have come together to support the efforts needed to help protect our residents. We will continue to provide updates as information becomes available.

Be Well,

Maggie Greenwood
Executive Director

Copyright © 2018 Alta Vista